The FDA has not evaluated the statements on this website. We are not doctors, and no claims are made as to any medicinal value of illuminouz products and/or advice. The information presented here is for educational purposes of traditional uses and is not intended to diagnose, treat, cure, or prevent any diseases. Information on this site is not intended to be a substitute for medical or professional advice. Your health is in your hands; it is up to you to verify the data and application. By using this site, you agree to indemnify illuminouz administrators and owners for any and all responsibility regarding your well-being.
Standard packages will not accept delivery guarantee during COVID-19. It means orders shipped via Standard Shipping are estimating but will not guarantee 14 business days delivery and will not support a refund or reshipment. (The terms are valid temporarily until we update them.) Rush/Cancel/Change Order terms/update address info after payment made, any changes, cancellation or rush will be charged 25% of order amount as processing fee.
If an item is damaged, you must send us a photograph of damaged area. illuminouz will replace any items damaged at no additional cost. illuminouz is not responsible for items damaged in shipping.
To reduce the risk of sizing issues, we have provided accurate sizing charts on each of our product specifications pages for customer reference. Refunds will not be issued for sizing disputes, only exchanges are allowed. In order for an exchange to be processed, customer must provide the following information: reason the item didn’t fit, the new size requested, and the order number.
Lost Order – Wrong Address
illuminouz will not refund nor assume liability for orders that are lost due to incorrect Shipping Address.
Used Items and Term Limits
Items in used condition are not eligible for refunds or exchanges. New items that have been successfully received by customers within 30 days are eligible for returns or exchanges. Once 30 days have elapsed from the receipt of goods, refunds and exchanges will no longer be accepted.
Refund Term Limits
Refund and exchange claims will only be accepted within 30 days of order processing. The consumer will be responsible for the shipping fee for any returns.
What information do we collect?
We collect information from you when you place an order or sign up for our newsletter and free product downloads. When entering your information, you are giving consent to use this information to send additional emails and communication as described below. When ordering or registering on our site, as appropriate, you may be asked to enter your name, e-mail address, mailing address, phone number or credit card information. You may, however, visit our site anonymously. If you have provided us with your email address, we may send you emails in order to inform you of articles, product releases or marketing at or related to illuminouz.com that we believe may be of interest to you, or to alert you about promotional events on the site. You may opt-out at any time by following the Unsubscribe link within the email.
What do we use your information for?
Any of the information we collect from you may be used in one of the following ways: To process transactions, provide product details, and updates via newsletter. Your information, whether public or private, will not be sold, exchanged, transferred, or given to any other company for any reason whatsoever, without your consent, other than for the express purpose of delivering the purchased product or service requested.
How do we protect your information?
We implement a variety of security measures to maintain the safety of your personal information when you place an order. We offer the use of a secure server with payment via PayPal and WooCommerce. All supplied sensitive/credit information is transmitted via Secure Socket Layer (SSL) technology and then encrypted into our payment gateway providers database only to be accessible by those authorized with special access rights to such systems, and are required to keep the information confidential. After a transaction, your private information (credit cards, social security numbers, financials, etc.) will not be kept on file for more than 365 days.
Product is delivered once payment is successfully processed. You will receive an email confirmation with product specifics and shipping information associated with purchase.
Do we disclose any information to outside parties?
We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information. This does not include trusted third parties who assist us in operating our website, conducting our business, or servicing you, so long as those parties agree to keep this information confidential. We may also release your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect ours or others rights, property, or safety. However, non-personally identifiable visitor information may be provided to other parties for marketing, advertising, or other uses.
We are in compliance with the requirements of COPPA (Childrens Online Privacy Protection Act), we do not collect any information from anyone under 13 years of age. Our website, products and services are all directed to people who are at least 13 years old or older.